Renault Group Apprenticeships

The Autocare Level 2 Apprenticeship develops learners into confident and capable professionals within the Renault Group technical services. The programme is designed to equip apprentices with the technical knowledge, practical skills, and commercial awareness needed to succeed in a fast-paced, technical environment.

Apprentices will gain a deep understanding of:

• Health and Safety legislation aligned to the requirements for the workplace.
• Tyre legislation and technical information, including EU tyre labelling, tyre pressure monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
• Fundamentals of specific vehicle systems, including steering and suspension, braking systems, battery and charging systems, exhaust systems and air-conditioning systems.
• Vehicle four-wheel geometry principles.
• Basic consumer legislation relevant to the occupation.
• Hybrid and electric vehicle system and safe working procedures.
• Data protection requirements to protect customer and payment information.
• General sales principles, including identifying customer and vehicle needs, presenting solutions, closing the sale and dealing with buying resistance.
• How the business works and how you contribute to the overall results, demonstrating commercial awareness.
• How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements.

Apprentices will be able to apply the following skills in the workplace:

• Contribute to maintaining a healthy and safe workplace.
• Carry out vehicle safety inspections and routine maintenance in line with manufacturers’ specifications.
• Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate, fully costed, ethical and in the best interests of the customer always.·
• Carry out replacements or repairs and balancing of a range of light vehicle tyres.
• Carry out the replacement of components on a specific range of vehicle systems.
• Use a range of specialist tools and equipment, mechanical and electrical measuring tools and diagnostic equipment to support fault identification and repair.
• Access vehicle technical data to inform inspections and make judgements on wear and serviceability. 

Duration and cycle of the apprenticeship:

• The apprenticeship takes up to 24 months, with a 3-month EPA window.
• The apprentice will attend a GTG training venue to being a cycle of learning, in block weeks.
• To complete the learning cycle, guided workplace SMART targets will be carried out with support from a mentor and a dedicated GTG Development Coach.
• The GTG Development Coach will visit with the apprentice in the workplace, or remotely, to underpin knowledge and address any gaps by coaching and issuing digital activities  They will undertake a full review of learning achieved, review off-the-job learning and hours recorded, and will provide information, advice, and guidance of the journey including welfare support, whilst setting future SMART targets.

The Autocare Level 2 Apprenticeship develops learners into confident and capable professionals within the Renault Group technical services. The programme is designed to equip apprentices with the technical knowledge, practical skills, and commercial awareness needed to succeed in a fast-paced, technical environment.

Apprentices will gain a deep understanding of:

• Health and safety legislation aligned to the requirements for the workplace.
• Tyre legislation and technical information, including EU tyre labelling, tyre pressure monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
• Fundamentals of specific vehicle systems, including steering and suspension, braking systems, battery and charging systems, exhaust systems and air-conditioning systems.
• Vehicle four-wheel geometry principles.
• Basic consumer legislation relevant to the occupation.
• Hybrid and electric vehicle system and safe working procedures.
• Data protection requirements to protect customer and payment information.
• General sales principles, including identifying customer and vehicle needs, presenting solutions, closing the sale and dealing with buying resistance.
• How the business works and how you contribute to the overall results, demonstrating commercial awareness.
• How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements.

Apprentices will be able to apply the following skills in the workplace:

• Contribute to maintaining a healthy and safe workplace.
• Carry out vehicle safety inspections and routine maintenance in line with manufacturers’ specifications.
• Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate, fully costed, ethical and in the best interests of the customer always.
• Carry out replacements or repairs and balancing of a range of light vehicle tyres.
• Carry out the replacement of components on a specific range of vehicle systems.
• Use a range of specialist tools and equipment, mechanical and electrical measuring tools and diagnostic equipment to support fault identification and repair.
• Access vehicle technical data to inform inspections and make judgements on wear and serviceability. 

Duration and cycle of the apprenticeship:

• The apprenticeship takes up to 24 months, with a 3-month EPA window.
• The apprentice will attend a GTG training venue to being a cycle of learning, in block weeks.
• To complete the learning cycle, guided workplace SMART targets will be carried out with support from a mentor and a dedicated GTG Development Coach.
• The GTG Development Coach will visit with the apprentice in the workplace, or remotely, to underpin knowledge and address any gaps by coaching and issuing digital activities  They will undertake a full review of learning achieved, review off-the-job learning and hours recorded, and will provide information, advice, and guidance of the journey including welfare support, whilst setting future SMART targets.

(Diagnostic phase only)

Following on from successful completion of the Autocare Technician Level 2 Standard, this is the opportunity to achieve the apprenticeship in Motor vehicle service and maintenance Technician, at Level 3. This Standard is designed to introduce apprentices to ever more complex technologies and diagnostic techniques i.e., the increasing number of zero emission vehicles on the road.  Apprentices will deepen their knowledge, skills, and behaviours around the complexity of maintaining and servicing the modern vehicles, whilst working to deliver a high-quality customer experience.  This learning journey is designed for high calibre, dedicated individuals and is reflected in the elements of the Standard assessment plan.

Apprentices will be able to apply the following skills in the workplace:

• A more comprehensive understanding of vehicle systems, the way they operate, and common aspects of system malfunction:

Electrical systems, engine systems, chassis systems and transmission systems.

• Diagnostic processes including the use of key diagnostic tooling, and the application of fault-finding strategies for:

Electrical diagnosis, engine diagnosis chassis diagnosis and transmission diagnosis.

• Demonstrate professional behaviour, reliability, and accountability in daily tasks.
• Communicate effectively and adapt effortlessly to varying situations.
• Support workplace goals and values through proactive collaboration and continuous professional and personal development i.e. technical and time management development.
• Adhering to all statutory duties, business processes, and complete documentation adhering to workplace procedures.

Duration and cycle of the apprenticeship:

• The apprenticeship takes up to 12 months, including a 3-month EPA window.
• The apprentice will attend a GTG training venue to being a cycle of learning, in block weeks.
• To complete the learning cycle, guided workplace SMART targets will be carried out with support from a mentor and a dedicated GTG Development Coach.
• The GTG Development Coach will visit with the apprentice in the workplace, or remotely, to underpin knowledge, or gaps, with coaching and digital activities, undertake a full review of the learning achieved, review off-the-job learning and hours recorded, and will provide information, advice, and guidance of the journey and welfare, whilst setting future SMART targets.

The Customer Service Practitioner Level 2 Apprenticeship develops learners into confident and capable professionals within customer-facing environments across a range of sectors. The programme is designed to equip apprentices with the skills, knowledge, and behaviours required to deliver exceptional customer service experiences, communicate effectively, and represent their organisation positively and professionally.

Apprentices will gain a deep understanding of:

• Customer needs and expectations.
• Effective communication and active listening.
• Teamwork and collaboration in the workplace.
• Use of digital systems and technology to support service delivery.
• Managing challenging situations and customer complaints.
• Applying company policies, procedures, and relevant legislation.
• Personal presentation and professional conduct in the workplace.

Apprentices will be able to apply the following skills in the workplace:

• Deliver a positive customer experience across multiple channels.
• Communicate effectively and adapt style to suit different customers and situations.
• Use organisational systems and technology to process information and resolve issues.
• Support team goals through proactive collaboration and continuous improvement.
• Manage customer feedback and complaints constructively and in line with policy.
• Demonstrate professional behaviours, reliability, and accountability in daily tasks.

Duration and cycle of the apprenticeship:

• The apprenticeship takes up to 12 months, including a 3-month EPA window.
• The apprentice will undertake live remote learning sessions and AI-powered learning sessions, with access to a dedicated GTG tutor throughout the learning journey.
• To complete the learning cycle, guided workplace SMART targets will be carried out with support from a mentor and a dedicated GTG Development Coach.
• The GTG Development Coach will visit with the apprentice remotely to provide coaching where there are knowledge gaps, undertake a full review of the learning achieved, review off-the-job learning and hours recorded, and provide information, advice, and guidance regarding the learning journey and welfare, whilst setting future SMART targets.